Effective October 4th, 2019
We may collect personal identification information, including: Name, Email, Phone Number, and Address from Users in various ways, that include, but are not limited to whenever Users visit our Website, place their order, chat with us, and subscribe to our newsletter, as well as in connection with various other activities, features, services, or resources that are made available on our Website.
This method will be with the knowledge of the Users’ at all times, and it will be at the request of the User. Users may, however, come to our Website anonymously. Personal identification information is only collected from Users if they submit the information voluntarily to us.
SyWriters may collect non-personal information about Users whenever they visit our Website. The non-personal identification information can include the browser name, technical information about the User, type of computer, means of connecting to our Website, such as the Internet service provider and operating system utilized, and various other similar information.
SyWriters may use “cookies” in order to enhance the User’s experience. The User’s web browser puts cookies on their computer’s hard drive for the purpose of keeping records and oftentimes to track specific information about them. Our Users may opt to set their browser to refuse all cookies, or to get alerts when there are cookies being sent. If they do, note that certain parts of the Website might not function properly.
SyWriters collects and uses the User’s personal information in the following ways:
To enhance customer service. The information you provide us helps us to respond more effectively to your specific customer service needs and support requests.
To send emails periodically. The email address that Users provide for processing orders will be used only to send them certain information and updates that pertain to their order. The email might also be used for responding to their inquiries, or other questions or requests.
If Users choose to opt-in to SyWriters’ mailing list, they’ll receive emails that could include company news and updates, related products and/or service information, etc. The User can unsubscribe from receiving any future emails at any time by contacting us using any means on our Website.
SyWriters does not sell, rent, or trade the Users’ personal information to anyone else. We may share some generic aggregated demographic pieces of information that are not linked to anyone’s personal identification information with regards to visitors and users. This information may be shared with our business partners, advertisers, and trusted affiliates for the purposes outlined above.
Sometimes, we may use services from third parties to help us run our business and Website or have them administer activities on SyWriters’ behalf, such as conducting surveys or sending out newsletters. We may share some of your information with such third-party providers for purposes like that, provided that you’ve given us permission to do so.
For any User in the EU (European Union), the EU’s data protection law applies to the processing of your information. That is, the GDPR (General Data Protection Regulation 2016/679) Click Here to find important information about how your personal data is processed.
SyWriters controls all personal data that is submitted by you, as well as the data that is collected when you make use of our Website and when you use our Services – provided that we’ve explicitly demanded this data or asked for this information within our B2B communication with regards to the Service.
Important Note: SyWriters is not the controller of third-party data that might be submitted to our Service by you, i.e. the personal data that you process inside your CRMs, e-mail communications, etc. which might then be integrated into our Service with your consent and subject to our Terms of Service.
SyWriters processes such information inside the Service only in the role of processor and – according to the scope of the User’s activity, they may be the controller of the data. Should you have doubts about any aspect of this issue, please feel free to get in touch with us.
You can reach us via e-mail at support@Sywriters.com or by mail at SyWriters, 1 Adderley Street, Horizon View, Roodepoort, JB, 1724.
Our reason for processing your information is mainly to provide you with Website and Service functionalities. When you submit your information voluntarily to us, we use it to provide you with our Website or Service functionalities, so providing information may be the payment requirement or it could be a requirement necessary to get to the checkout (to use our Service or Website).
We do our best to minimize the extent of information that we collect and you’ll always be informed as to which data is obligatory for you to supply with our Service and the chosen Website functionalities, otherwise, we could refuse to provide them.
SyWriters may also use collected data for various purposes other than to fulfill the payment obligations. We could do so on the basis of our legal interest and the interests of third-party sites while applying the appropriate safeguards to protect your privacy.
When we say that we process your personal data based on the legitimate interest, it means that we may process your data for purposes like providing you with the best quality Website and Service, to market and/or advertise our products, develop new services, inform you about our Service’s features, personalize your Service, provide you with an improved user experience, develop and improve the way we deal with unwanted situations like doubling accounts, the use of one account by multiple users, preparing new offers for users, and defining the types of customers ideal for our future services, troubleshooting, detecting, preventing, or otherwise addressing fraud, abuse, security and/or technical issues concerning our Website or Service, to protect SyWriters’ rights, property, and safety, enforce legal claims, as well as Terms of Service, or to investigate then address violations thereto.
We’ll store your personal data only for a necessary period that is required for the purpose of processing the information, depending on the specific circumstances. That is, for instance, until the full settlement of payment for our Service, or until you’ve decided to unsubscribe from SyWriters’ mailing lists.
For reasons of security, financial records & settlements, fraud & abuse prevention, or assuring the continuity of our Service (as in encrypted backup), SyWriters may retain your information for extended periods for a limited time - subject to the individual case, and the company’s legal obligations, which may sometimes supersede your information deletion request. In such a case, we’ll inform you about the obligation.
You have every right to access, erase, or rectify your personal data. You can object to, or restrict the processing of your information at any time. You’re able to enforce these rights when you either use or manage your account after logging into our Service, or by simply contacting us at firstname.lastname@example.org. Please note that erasing your personal data, or processing restriction/objection may involve canceling our Service. It may also involve stopping the usage of our Website, etc. depending on the specific circumstances. It may otherwise be limited by respective regulations and laws.
You also have the right to data portability, which involves the possibility of downloading all of your data in a format that is machine-readable. To receive such a copy of your personal information, please email us at email@example.com. Please note that requests may take up to thirty (30) days to process.